Unlike a traditional dealership, when you receive your Carvana car, you get to actually live with it for 7 days. Take it on the freeway, see how it fits in your garage, and how you can maneuver it into a parking space at the grocery store. Does the trunk fit your child’s stroller or your golf clubs? If you have a trusted mechanic and want an outside opinion, feel free to take it in for an inspection.
If you decide to return or exchange your vehicle, all costs other than shipping will be refunded or applied toward your exchange. Shipping charges cover Carvana's costs when you choose a vehicle that's being stored further from your location than other similar vehicles, and they may not be refundable if you cancel your order after we've started transporting the vehicle.
There are a few limits surrounding our 7-day Money Back Guarantee. The first day of your test-own period starts on the day that you receive the vehicle. If you decide to return your vehicle, please let us know prior to 5 p.m. EST on the 7th calendar day after receiving it. We will make arrangements with you to coordinate the return at that time. Additionally, you can drive the vehicle up to 400 miles during your 7-day test-own period. You can still return the car if it’s driven over 400 miles, however, for every additional mile after the 400-mile limit, you will be charged an extra $1.00 per mile. Please note, we cannot accept a return where the car has been modified, damaged, or altered from its original condition when we delivered it to you. We also cannot accept a return if the car has been in an accident or has had a lien or other encumbrance put on the vehicle (other than the retail installment contract you signed with Carvana).